Return Policy

1. Return Window

You have 90 days from the date of delivery to request a return. Return requests made after this 90-day period will not be accepted.

2. Return Conditions

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging with all tags, parts, and accessories intact. Items showing signs of use, wear, or damage will not be accepted.

3. Return Shipping Costs

The customer is responsible for paying all return shipping costs. We do not provide pre-paid return labels. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. How to Initiate a Return

To start a return, please email us at support@yalvenix.shop with your order number and the reason for the return. We will provide you with the exact return address and instructions. Please do not send your purchase back to the manufacturer or the address on the shipping package.

Refund Policy

1. Inspection Process

Once we receive your returned item, our team will inspect it to ensure it meets our unused condition requirements. We will then send you an email to notify you of the approval or rejection of your refund.

2. Refund Timing

If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal, Shop Pay) within 3 to 10 business days, depending on your bank or credit card issuer.

3. Defective or Damaged Items

If you receive an item that is defective, damaged in transit, or incorrect, please contact us within 48 hours of delivery at support@yalvenix.shop with clear photos of the issue. We will evaluate the situation and arrange for a replacement or a full refund.